Dialed 800-528-4800 for American Express and spoke to Ash (ID#: 52899) about our account because I noticed finance charges in the hundreds.
Apparently, missing the payment deadline in January jumped our interest up from a 0% APR to _29.24%_.
moar humorous pics
Engage indignant fury. Asked Ash to reverse it.
Hold music. Was told that he could submit a request to review the situation. Asked why we didn’t pay the bill on time last month.
Because your friggin’ website doesn’t have automatic bill pay.
Actually, we do offer electronic funds transfer by phone and online.
Yeah, I know: the EFT by phone costs $30, and the website is still not an automatic bill pay, right?
It’s not _scheduled_ bill payment, right?
Oh, yes, you’re right; will note on the account. Should hear back about the resolution and reversal of charges (if approved) in one to two billing cycles.
Can also note that we set up bill payment through our _own_ bank and you’ll receive payment in-full, on-time going forward.
Didn’t ask if it’s the 21st century and maybe have you heard of this thing called the internet?
Didn’t explain that every other bank we’ve had in the last five years has auto billpay, because at the end of the day, all I really want to do is just send you my money, will you please just let me send you my money?
Didn’t imply that an institution founded in 1850 might have the dignity of notifying customers of such a drastic account change and will you maybe consider the impact this might have on your brand?
Nope, saving that material for another round in four to eight weeks.